Support & FAQ

For videodownloadaifox 1.7.0 · Chrome and Edge

Email support

Questions, bug reports and feature requests. We aim to reply within a few business days.

[email protected]

Licensing & business enquiries

For partnership, volume licensing or questions about future commercial plans. The current release is free and no licence keys are issued.

[email protected]

Frequently asked questions

No media appears in the list. What should I check?

Work through these in order:

  1. Open the popup and confirm you accepted the first-run terms — detection is disabled until you do.
  2. Confirm site access is enabled for the tab you are on. Installation grants no site permissions; you enable them per site.
  3. Reload the page. Content scripts only attach to pages loaded after access was granted.
  4. Play the video. Many sites load the media only after playback starts or after you scroll to the player.
  5. If the page uses DRM, a paywall or a login wall, the extension will not bypass it. That is by design.
I only see separate video and audio tracks.

Some sites serve video and audio as separate streams. Where a combined file is available, the extension prefers it; enable the "prefer a single complete file" option in Settings if you changed it. If the site only publishes separate tracks, that is what the page itself provides.

The downloaded stream stutters, freezes or sounds wrong.

HLS playlists can contain mid-roll segments encoded differently from the main programme, and MPEG-TS files are repackaged into MP4 without re-encoding. Prefer the preview window to check playback before saving. If one stream misbehaves, try another listed variant, or turn off TS-to-MP4 repackaging in Settings to save the original container. Include the browser version and the file's approximate duration when you report the problem.

Does the extension keep a history of what I visited?

No. The list contains only media found on the current tab. It is cleared when you navigate away, and a file you remove does not come back during the same page session. See the Privacy Policy for the full description of local storage.

How do I turn off the automatic hover preview?

Open the extension's Options page and switch off "Play a silent preview when hovering a cover". The static thumbnail and the separate preview-window button keep working.

How do I withdraw consent or remove my data?

Open Options and use "Withdraw consent". This clears the captured list and unregisters the content script. Uninstalling the extension removes all locally stored preferences and the consent record. Nothing is stored on a server, so there is nothing further to delete.

Is Firefox supported?

Not in 1.7.0. The first release targets Chrome and Edge on the Chromium Manifest V3 platform. A Firefox compatibility layer is on the roadmap.

Does it cost anything?

No. Version 1.7.0 is completely free, with no account, subscription, in-app purchase, ads or licence key.

Before you report a bug

To help us reproduce the issue, please include: your browser and version, the extension version (1.7.0), what you expected, what happened, and the page URL only if it is public and contains no personal information. Please do not send passwords, cookies, account details or copyrighted files. A short description plus a screenshot of the popup is often enough.

Other places to look

For lawful-use rules, see the Terms of Service. For copyright complaints, use the Copyright / DMCA page. For data handling, see the Privacy Policy.